Terms & Conditions

The following “Terms & Conditions” shall apply to all products supplied by Harviglass-Fibre Ltd whether manufactured or wholesale goods.

Your Account

You have the option to register with us when purchasing items using this Website. You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your account. You must accept responsibility for all activities that occur under your account or password, so please take all necessary precautions to ensure that the username and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner. Please ensure the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email or postal address). You can access and update your details using the ‘My Account’ area of the Website.

How to place order

You can order directly through the website. Alternatively, if you need any advice before your purchase, you can contact us directly to discuss via phone or the contact page. Any, carriage charges will be shown prior to you placing your order. Payment for the goods is required in full at the time of ordering, we use Stripe for all purchases made online. All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate. Once your order has been processed, changes may not be possible or may incur additional charges or delays. Once your order is complete, we will notify you of the dispatch date.

Delivery

All prices quoted on our website show a carriage charge to Mainland UK. TNT is currently our preferred courier.

Warranties

All products are supplied in good faith and believed to be suitable for their intended use. Based on this our products are guaranteed for 10 years and will only be replaced or repaired if they fail. This does not cover wear & tear, UV fading, scratches, or damage (accidental or caused by vandalism).

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the proof of purchase. To start a return, you can contact us at info@harviglass.com. Please note that returns (unless at the supplier fault) will need to be returned at your cost and may incur a restocking charge. If your return is accepted, details on how and where to send your package will be emailed to you. Items sent back to us without first requesting a return will not be accepted. and may incur additional charges.

Exceptions / non-returnable items


We do not accept returns for any sign blanks or bespoke items as these items are made to order. Please get in touch if you have questions or concerns about your specific item.
Damages and issues
Any damages should be notified to us within 3 days from receipt of order. All deliveries should be checked for any signs of potential damage on receipt of delivery & recorded if visible. If not able to check, please mark as unchecked. All courier documentation should be marked accordingly so we can ensure the corrective actions can be put in place.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process the refund.
If more than 10 business days have passed since we’ve approved your return, please contact us at info@harviglass.com